Zenitel Cloud RMM – Monitor and manage connected Zenitel systems across multiple sites and customers from one cloud portal – real-time visibility, proactive alerts, and operational lifecycle tools powered by Zenitel Connect Pro.
ZC-RMM (Zenitel Cloud Remote Monitoring & Management) is Zenitel’s cloud service for monitoring and managing connected Zenitel communication devices. Designed for service operations and large installed bases, it provides a single, secure view across customers and sites – helping teams detect issues early, reduce on-site visits, streamline maintenance, and manage device lifecycle tasks efficiently via Zenitel Connect Pro.
Requirements
ZC-RMM is a cloud service for Zenitel devices connected via Zenitel Connect Pro.
Built for service at scale
Optimised for multi-site and multi-customer operations – ideal for service organisations managing large installed bases.
What’s included
- Cloud visibility for your connected estate
- Status and health overview across sites, devices, and systems
- Alerts and notifications to support proactive maintenance
Optional capabilities (subscription add-ons)
- Remote configuration to reduce on-site visits
- Firmware updates to keep devices current
- Extended diagnostics for faster troubleshooting and resolution
Ordering & licensing
ZC-RMM is licensed as an annual subscription per device, making it simple to scale across sites and customer accounts. The service is available through Zenitel’s partner channel.
Security & compliance
ZC-RMM is developed with security by design and privacy by default principles. The service supports authenticated and encrypted communication and aligns with recognised governance and privacy requirements, including:
- SOC 2 Type II compliance
- Support for GDPR and CCPA requirements
- Designed in accordance with ISO 27001 security principles
